Wikiluck Casino Privacy Policy
This Privacy Policy explains how Wikiluck collects, uses, stores and protects personal information when you create an account, make deposits or use our online casino and sportsbook services. We respect your privacy and set out the types of data we handle, why we need it, how we keep it secure, and the choices you have about your information.
Types of data we collect
We collect information you provide directly and data automatically generated when you use our site or apps. This includes account details, identity checks, transaction history and device or usage information needed to operate our services securely and comply with legal obligations.
Personal data
Personal data may include your name, date of birth, email address, phone number, postal address and ID documents provided for verification. We use this information to create and manage your account, verify identity, process deposits and withdrawals, and respond to your enquiries.
Technical data
Technical data includes IP address, browser type, device identifiers, operating system, language preferences and other diagnostic information. We use technical data to maintain site performance, prevent fraud, detect security issues and improve compatibility with mobile and desktop devices.
Transactional data
Transactional data covers deposit and withdrawal records, payment method details, bet and game history and bonus activity. This data is necessary to process payments, manage wagers and payouts, resolve disputes and meet financial reporting requirements.
How we use your information
We use collected data to provide, personalise and improve our services, to verify users and prevent fraud, to process payments, and to communicate with you about your account. We may also use information for risk management, responsible gambling checks and to comply with legal or regulatory obligations.
Data protection practices
We maintain administrative, technical and physical safeguards to protect personal information. Access to personal data is limited to authorised staff and contractors who need it to perform their duties. While we take reasonable steps to protect data, no method of transmission or storage is completely secure.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support secure login, measure site performance and deliver relevant content. You can manage cookie preferences via your browser or account settings. Some features may be reduced if cookies are disabled.
User rights
You have the right to request access to the personal information we hold about you, to request corrections, and to request deletion where applicable. You may also object to certain processing activities or request restrictions on processing. We will respond to valid requests in line with applicable privacy practices.
Access, correction and deletion
To access, update or delete your data, sign into your account and use the profile settings or contact our support team. For verification and security reasons we may require proof of identity before fulfilling certain requests. If you close your account we will retain necessary records as required for legal, tax or security reasons.
Information sharing and third parties
We may share information with payment processors, identity verification services, fraud prevention partners and other service providers that help deliver our services. We do not sell personal information. Any third party receiving personal data is required to protect it and use it only for authorised purposes.
Privacy policy updates
We may update this policy from time to time. Significant changes will be posted on our site and, where appropriate, notified to you. If you have questions or want to exercise your privacy rights, contact [email protected].