Contact our team
Need help? Our support team can assist with questions, account-related issues, technical concerns, or general feedback. Reach out via live chat for quick answers, send detailed queries by email, or call for account and payments assistance. We can help with verification checks, deposits and withdrawals, and troubleshooting game or site issues. Our agents aim to respond fast and guide you through any account-related steps. If you prefer, open a support ticket and we will follow up by email.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (ticketed responses Mon-Fri, 09:00-18:00) |
| Affiliate enquiries | [email protected] (partner team response within 48 hours) |
| Phone | +1 416 782 4931 (voice support for account and payments) |
| Support hours | Live chat 24/7; email replies typically Mon-Fri, 09:00-18:00 |
Email Support
Email is the best way to reach us for detailed requests, account issues, or when documents and explanations are needed. Please email [email protected] with a clear subject line and current contact details to speed handling. Including your account ID and attachments where relevant helps us process your request faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly to all inquiries. Most requests are answered within one business day, and straightforward account or payment questions often get near-instant replies via live chat. More complex cases, such as KYC checks or dispute investigations, may take longer depending on the issue and required documents. We’ll keep you informed as the case progresses.
Feedback
We want to hear from you. Share any feedback, suggestions, or ideas to improve the site and services. Your input is reviewed carefully by our team and helps shape updates to games, promotions, payments, and support. Send your comments through live chat or email to [email protected]. We read every message and use feedback to make the site better for Canadian players.