Responsible Gambling Policy

At Wikiluck we are committed to keeping play safe and controlled. Responsible gambling is part of how we run our service, and we want players to enjoy our site without harm. This page explains the practical tools and guidance we provide so you can manage play, recognise warning signs, and get help if you need it.

Our player-protection principles

We believe gambling should be an entertainment choice that stays within your control. We aim to give clear options for managing time and spending, fair information about account controls, and straightforward access to support. We encourage players to set limits that match their budget and lifestyle.

Activity-control tools

To make play manageable, our platform provides common controls that help you stay on track. These typically include:

Deposit limits - set daily, weekly, or monthly caps on how much you add to your account.
Loss limits - restrict net losses over a chosen period to help control spending.
Session time limits and reminders - set how long you can play in a single session and receive alerts.
Cooling-off periods - short breaks from play for a fixed number of days.
Self-exclusion - the option to suspend access for longer periods, including permanent account closure on request.

If you don’t see a specific tool in your account area, contact support and we will explain the available options for your profile.

How to set limits

Limits are usually managed in your account settings or by contacting our support team. Common steps are:

Open Account Settings - choose the Responsible Gambling or Limits section.
Select the type of limit - deposit, loss, or session time.
Choose amount and period - daily, weekly, or monthly.
Confirm the limit - limits often take effect immediately or after a short processing period.

For help setting controls, email [email protected] or use live chat.

Recognising problem behaviour

Watch for signs such as chasing losses, spending more than intended, playing for longer than planned, neglecting responsibilities, or hiding activity from others. If you notice these changes, consider applying limits, taking a break, or using self-exclusion.

Tips for staying in control

Set a realistic budget before you start and stick to it.
Use deposit and loss limits to prevent overspending.
Take regular breaks and enable session reminders.
Avoid gambling when stressed, tired, or under the influence.
Talk to someone you trust if gambling stops being fun.

Professional help and external support

If you need specialist support, contact local professional services or your local health provider. We can help point you to appropriate organisations in your area but do not publish specific helplines on this page. For assistance with account controls or if you want to discuss self-exclusion, contact [email protected].