Terms of Use

These Terms and Conditions describe the rules that govern your use of Wikiluck’s online casino and sportsbook services. They explain the relationship between you and us, how accounts are created and managed, and the basic standards of behaviour we expect on the platform. By registering or using our services you agree to follow these terms and any additional rules published for specific promotions or products.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household, IP address or device. You must not share login credentials. If you suspect unauthorised access, notify support immediately. We may suspend or close accounts where we detect fraud, bonus abuse, multi-accounting or other breaches of these terms.

Eligibility requirements

To register and play you must be of legal age to gamble in your jurisdiction and be permitted to use offshore gaming services. Certain countries and territories are restricted from registration. You must not use a VPN or other IP-masking tools to bypass regional blocks. We may request proof of identity, address or payment method at any time as part of our verification checks - failure to provide acceptable documents may limit your account and payments.

Acceptable platform use

Use of the platform must be lawful and fair. You must not attempt to manipulate games, exploit bonuses, use automated play tools, or place bets in a way that we reasonably consider to be abusive or designed to circumvent wagering rules. Harassment, hate speech, and any illegal activity on chat or communications channels are prohibited. We reserve the right to remove content, restrict accounts and retain funds where behaviour breaches these rules.

General bonus and promotion rules

Promotions and welcome bonuses are subject to separate terms that apply in addition to these Conditions. Bonus offers typically require a minimum deposit of $20 and carry wagering requirements that may vary by promotion - common ranges are 35x to 40x. Game contributions to wagering also vary - slots usually contribute 100% while table and live games often contribute less or 0%. Maximum bet limits while a bonus is active are enforced. Withdrawals may be restricted while bonuses remain uncleared. Always check the specific promotion terms before opting in.

Deposits, withdrawals and verification

We accept a range of payment methods including fiat and cryptocurrencies. Deposits are generally processed instantly; withdrawal times depend on the chosen method and whether identity checks are complete. Withdrawals are subject to verification, anti-fraud screening and any limits applied by payment providers. We may place temporary holds on payouts while documentation or source-of-funds checks are completed. Fees charged by third-party payment providers are the responsibility of the player unless stated otherwise.

Dispute resolution

If you have a complaint, contact our support team via live chat or email and provide relevant account details and a clear description of the issue. We aim to resolve disputes promptly and fairly. If a resolution cannot be reached through our support channels, we will detail available escalation steps and any independent complaint options that apply.

Updates to terms and conditions

We may update these terms from time to time. When changes are made we will publish the revised version on the site and indicate the effective date. Continued use of the platform after an update constitutes acceptance of the new terms. If you do not accept the updated terms you should stop using our services and contact support to close your account.